- Customer focus - customer service oriented processes aiming to eliminate customer complaints.
- Speed - time it takes to complete a task.
- Compression - cutting major task of cost and capital, throughout the value chain.
- Flexibility - Adaptive processes and structures to changing conditions and competition.Being closer to the customer the company can develop the awareness mechanisms to rapidly spot the weak points and adapt to new requirements of market.
- Quality - Obsession with the superior service and value to the customers.
- Innovation - Leadership through imaginative change providing to organization competitive advantage.
- Productivity - Improve drastically effectiveness and efficiency.
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