01.Set clear desired result for CRM,
Identify the steps to achieve this vision,monitor progress towards these goals.
02.The strategy should be incorporated into the,
Entire business model and align with strategies from other areas such as marketing and sales.
03.Should include these eight aspects,
Vision
Strategy
Customer experience
Organizational collaboration.
Process
Customer information
Technology
Metrics
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It is a collection of things to read clearly.
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