Knowledge Management Processes

*DISCOVERY      +       *CAPTURE
  -Combination                 -Externalization
  -Socialization                 -Internalization
                    ⬇
                      *SHARING
                        -Socialization
                        -Exchange
                    ⬇
                       *APPLICATION
                         -Direction
                         -Routines

Knowledge DISCOVERY
-May be define as the development of new tacit or explicit knowledge from (data and information)or   from (the synthesis of prior knowledge)

Knowledge CAPTURE
-Is the defined as the process of retrieving either explicit or tacit knowledge that resides within   people,artifacts or organizational entities.
-Knowledge captures might resides outside the organizational boundaries,including
 consultants
 competitors
 customers
 suppliers and prior employers of the organizations new employees.

Externalization and Internalization
Externalization - Involves converting tacit knowledge into explicit forms such as words,concepts,visuals or figurative language.
Internalization - Is the conversion of explicit knowledge.It represents the traditional notion of "learning".

Knowledge SHARING
-Is the process through which explicit or tacit knowledge is communicated to other individuals.
-Effective transfer.
-Knowledge is shared and not recommendations based on knowledge.
-It may take place across individuals,groups,departments or organizations.

Knowledge APPLICATION

Direction - Refers the process through which individuals possessing the knowledge direct the action of another individual without transferring to that person the knowledge underlying the direction.

Routines - Involve the utilization of knowledge embedded in procedures,rules and norms that guide future behavior.

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